Shipping Return and Store Policy

Shipping Policy

• Each item will be shipped within 1-2  weeks of order placement depending on our backlog.
• Items will be shipped USPS ground 3-5 day shipping unless otherwise specified.
• Please note there is no refund for lost, unclaimed, undeliverable packages.

 

Return and Exchange Policy

• All our x-ray markers are custom made to order with the customers initials and or numbers embedded into them. Because of this we can not accept returns or exchanges. However, if the item you purchased is not right due to our mistake, we will remake the item or give you a full refund.
• We strive to have happy, satisfied customers and will do what it takes to make things right.
• We do accept cancelations if they are made within 2 days of the purchase. We will also make exceptions if the item you purchased is not in process when you cancel.

Store Policy

KB Markers will never share your email address, phone number, or credit card information with any unrelated 3rd party except as necessary to fulfill transactions that you initiate. When you buy something from KB Markers your credit card information, name, billing address, and the amount of your purchase will be shared with your credit card company to verify and authorize the purchase. Your name, telephone number, and shipping information must be provided to third party shippers such as UPS, Federal Express, and the United States Postal Service to deliver your purchase. 

We will never share your personal information with anyone.